Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how rs777 ("rs777", "we", "us", "our") collects, uses, stores, and protects the personal information you provide when using the rs777 online casino and sports betting platform at https://rs777.vu and all associated subdomains, mobile interfaces, and services (collectively, the "Platform"). By registering an account or using the Platform in any capacity, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

rs777 is committed to handling your personal data with care, transparency, and respect. We collect only the data necessary to deliver our services, comply with legal obligations, protect the integrity of the Platform, and where you have consented, to keep you informed about promotions and offers available to rs777 players in Bangladesh. This Policy should be read alongside the rs777 Terms & Conditions, which govern your overall use of the Platform.

Privacy at a Glance

2. Information We Collect

rs777 collects personal data from you directly when you register an account, make a deposit, contact support, or participate in promotional activities. We also collect certain data automatically when you access and use the Platform. The categories of personal data we collect are described below.

3. How We Use Your Information

rs777 uses the personal data we collect for the following purposes: (a) to create, manage, and maintain your player account; (b) to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; (c) to verify your identity and age as required by our KYC procedures; (d) to detect, investigate, and prevent fraud, money laundering, and other illegal or prohibited activities on the Platform; (e) to operate and improve the Platform's features, performance, and security; (f) to resolve disputes, investigate complaints, and respond to your customer support queries; (g) to personalise your gaming experience and present you with relevant promotions; (h) to meet our responsible gaming obligations, including monitoring for signs of problem gambling; and (i) to comply with legal and regulatory requirements applicable to our operations.

Where we rely on your consent to use your data for marketing purposes (such as sending SMS or in-platform promotional notifications), you may withdraw that consent at any time by contacting customer support via live chat or by updating your communication preferences in your account settings. Withdrawing marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

4. Legal Basis for Processing Your Data

rs777 processes your personal data on one or more of the following legal grounds: (a) Contract performance — processing is necessary to provide you with the services you have contracted for when registering an rs777 account, including processing payments and maintaining your account; (b) Legal obligation — processing is required to comply with applicable anti-money laundering legislation, age verification requirements, and other regulatory obligations; (c) Legitimate interests — processing is in the legitimate interests of rs777 and its player base, for example to detect fraud, secure the Platform, improve our services, and resolve disputes, provided such interests are not overridden by your data protection rights; and (d) Consent — where we rely on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

rs777 does not share your personal data with third parties except in the limited circumstances described in this section. We do not sell personal data. When we do share data with third parties, we require those parties to maintain appropriate technical and organisational measures to protect your information and to use it only for the specified purposes.

6. Payment Data and Mobile Banking

All payment transactions on the rs777 platform are processed via the supported Bangladeshi mobile banking platforms — bKash, Nagad, Rocket, and Upay. When you initiate a deposit or withdrawal, the transaction is processed directly between your mobile banking account and the rs777 payment system. rs777 records the transaction reference, amount, timestamp, and the registered mobile number associated with your payment account. This data is stored securely and used exclusively for transaction verification, dispute resolution, and anti-money laundering compliance.

rs777 requires that the mobile banking account used for deposits and withdrawals be registered in your own name and match the identity information on your rs777 account. This requirement exists to prevent fraud and to comply with our Know Your Customer obligations. If the name on your payment account does not match your rs777 registration details, your withdrawal request may be held pending additional verification.

7. Data Retention

rs777 retains your personal data for as long as your account is active and for a period thereafter as required by our legal and regulatory obligations. In general, account records, transaction histories, and identity verification documents are retained for a minimum period following account closure in order to comply with applicable anti-money laundering and financial record-keeping laws. Specific retention periods may vary depending on the category of data and the legal basis for retention.

Where your data is no longer required for the purpose for which it was collected and is not subject to any legal retention obligation, rs777 will securely delete or anonymise it. Data that has been anonymised (so that it can no longer be linked to any individual) may be retained indefinitely for statistical and analytical purposes. If you request deletion of your data, rs777 will comply to the extent permitted by law, and will inform you of any data that must be retained due to legal obligations.

8. Data Security

rs777 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, rs777 maintains industry-standard protections appropriate to the sensitivity of the data we hold.

9. Your Data Protection Rights

As a player on the rs777 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our customer support team via live chat or by email at [email protected]. We will respond to all verified data rights requests within a reasonable timeframe.

• 1
  Right of Access

  You have the right to request a copy of the personal data rs777 holds about you, including the categories of data held, the purposes for which it is processed, and the third parties with whom it has been shared. We will provide this information in a clear and accessible format.
• 2
  Right to Rectification

  You have the right to request that rs777 correct any inaccurate or incomplete personal data we hold about you. You may update many of your account details directly through your account settings. For changes to identity verification documents or other sensitive data, please contact customer support.
• 3
  Right to Erasure

  You have the right to request that rs777 delete the personal data we hold about you where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing. This right is subject to legal retention obligations — rs777 may be required to retain certain data even following an erasure request.
• 4
  Right to Restrict Processing

  You have the right to request that rs777 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of your data is being contested, or where you have objected to processing based on legitimate interests pending verification of whether our interests override yours.
• 5
  Right to Data Portability

  Where processing is based on your consent or on the performance of a contract, and is carried out by automated means, you have the right to receive the personal data you have provided to rs777 in a structured, commonly used, and machine-readable format. You may also request that this data be transmitted directly to another service provider where technically feasible.
• 6
  Right to Object

  You have the right to object to the processing of your personal data where rs777 relies on legitimate interests as the legal basis for processing. You also have the absolute right to object to processing of your personal data for direct marketing purposes at any time, without needing to provide justification. rs777 will cease processing for marketing purposes immediately upon receipt of such an objection.

10. Cookies and Tracking Technologies

rs777 uses session cookies that are essential for the Platform to function correctly — these cookies maintain your login state while you navigate between pages and expire when you close your browser. We also use persistent cookies that remember your language preferences and certain display settings across sessions. Analytics cookies allow us to understand aggregated, anonymised patterns in how players use the Platform, which helps us improve the user experience for all rs777 players in Bangladesh.

rs777 does not use third-party advertising or social media tracking cookies. You may configure your browser to block or delete cookies at any time. Please note that blocking essential session cookies will prevent you from logging in to the rs777 platform. Instructions for managing cookies are available in your browser's help documentation. Our use of cookies does not involve any cross-site tracking of your activity outside the rs777 platform.

11. Marketing Communications

rs777 may send you promotional communications about bonuses, new games, seasonal offers, and platform features where you have opted in to receive such communications during account registration or subsequently through your account settings. Marketing communications may be delivered via SMS to your registered mobile number or via notifications within the rs777 platform. rs777 does not send unsolicited email marketing.

You may opt out of marketing communications at any time by contacting our customer support team via live chat and requesting removal from our marketing list, or by updating your communication preferences in your account settings. Opting out of marketing will not affect transactional communications relating to your account, such as deposit confirmations, withdrawal notifications, and security alerts, which rs777 sends regardless of your marketing preferences.

12. Responsible Gaming and Data

rs777 uses your gaming activity data, deposit history, and session information as part of our responsible gaming monitoring programme. This allows our team to identify patterns that may indicate that a player is experiencing gambling-related difficulties, and to take appropriate steps to provide support or intervention where necessary. Data processed for responsible gaming purposes is handled with the highest level of care and confidentiality. It is not used for marketing profiling. Players who have requested self-exclusion will have their account data flagged to prevent re-registration and to prevent marketing communications from being sent during the exclusion period. rs777 takes its responsible gaming obligations seriously and processes data for this purpose in the best interests of our player community.

13. Changes to This Privacy Policy

rs777 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or the features of the Platform. The most recent version of the Policy will always be accessible via the Privacy Policy link in the rs777 website footer. The effective date at the top of the Policy will be updated each time a material change is made. Where changes are significant, we will make reasonable efforts to notify registered players via their account contact details or through a prominent notice on the Platform.

14. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to raise a concern about how rs777 handles your personal data, please contact our customer support team. Our team is available 24 hours a day, 7 days a week via live chat on the rs777 platform. We are committed to addressing all data-related queries and concerns promptly and transparently.

You may also reach us by email at [email protected]. To help us handle your query efficiently, please include your registered account username, a description of your data concern or rights request, and any relevant supporting information. We aim to acknowledge all email queries within 24 hours and to provide a substantive response within 30 days.